Today, Kanye drops his new album Donda 2 and I drop my new talk on how to build virtual provider networks. Our collective impact on culture can’t be overstated.
This talk was prepared for a healthcare operator community managed by Nikhil Krishnan. While the community is private, I highly recommend subscribing to Nikhil’s related public Out-Of-Pocket healthcare newsletter which strikes a perfect balance between insightful and funny, just like Silver Linings Playbook.
It was also fun to feature my buddy Avi Ravilla (that’s Dr. Ravilla to you!) to give his perspective on a recent virtual provider network buildout at Perry Health, where Avi is the Medical Director.
I define virtual care in the broadest sense as all the ways healthcare providers remotely interact with patients. There are many flavors of virtual care service design, and it’s exciting to see new venture-backed models surface weekly. The scale of late-stage and public virtual care companies also gives permission for more funding and experimentation at the early stages.
Even though telehealth utilization has corrected from its peak in April 2020, it’s still up ~20x from pre-pandemic levels. The market is evolving beyond just “virtual urgent care”.
Telehealth Utilization (% of private claims)
Source: Rebecca Pifer/Healthcare Dive, Fair Health data
This breakthrough moment for virtual provider models is a great time for startup leaders to invest the necessary resources to thoughtfully design their critical patient- and provider-facing functions. Building virtual provider networks has a ton of surface area, so in my talk, I tried to cover most of that surface area with an easy-to-understand and easy-to-use framework that operators can leverage. You can take a look at the presentation slides and some additional resources at the links below.
Presentation: how to build virtual provider networks
For me, this type of work is ultimately in service of bringing more innovative healthcare companies to market and improving how the overall healthcare system functions for patients. So if you have any feedback or need assists with your own virtual provider network buildout, feel free to reach out.
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